Frequently Asked Questions (FAQ):
International Industrial Supply Company is the sister company of International Air Tool. San Diego-based, International Industrial Supply carries only the finest quality metalworking, MRO (maintenance, repair, & operating), and PPE (personal protective equipment) products. We are dedicated to sharing technical expertise and assisting with excellent customer service.
The finished quality of your work can be affected by the quality of your tool – that’s why we focus on getting you the right tool from the start.
Our Customer Service Team can be contacted via phone (619-795-7955, toll-free: 8100-608-5210) or e-mail (email@example.com).
Absolutely! You may also search faster and more efficiently with our predictive search function (using product type and brand).
We gladly welcome international order inquiries and can also ship to virtually any address in the world! We can also provide all the necessary export, customers, and forwarding documents, such as: certificates of origin, bills of lading, commercial invoices, etc.
One-time orders and infrequent overseas purchases are shipping via DHL, UPS, and/or FedEx international. For larger and recurring export transactions, we are open to using either air or ocean forwarders. Please contact us to discuss the specifics of the arrangement you have in mind.
Please note that there are weight restrictions on some products, and some products cannot be shipped to international destinations.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We ship via the United States Postal Service, UPS, and FedEx.
Flexible payment options are important, especially as an industrial buyer. We accept credit cards (MasterCard, Visa, American Express, and Discover) and Paypal, as well as wire transfers. For larger international transactions, we can use the customary documentary letter of credit (LC) opened with an international bank. Please let us know if you have any specific requirements.
Yes! In most cases, International Industrial Supply purchases directly from our manufacturer partners, allowing us to provide you with competitive pricing for re-sale. If you’re a re-seller located in California, you’ll need to provide your California sellers permit and resale certificate (form found below).
In-stock merchandise is shipping within 1 to 2 business days. Please allow 3 to 5 days for domestic delivery. If located internationally, your delivery time will vary.
If the delivery time is critical, we do offer overnight shipping; however, we typically ship ground.
If the item you ordered isn’t in stock, we will contact the manufacturer to verify the lead time and provide an e-mail update with your estimated delivery date. Items sourced directly from their manufacturers have an average lead time of around 2 weeks.
We strive to maintain constant communication with our customers and will notify you immediately if the delivery date changes due to a manufacturer backorder. Likewise, you can always call us for a delivery status update at (800) 608-5210.
We understand that requirements change and that you may need to occasionally cancel or modify an order. If the merchandise has not been shipped, cancellations and modifications incur no fees. Items that have shipped sometimes incur a restocking fee and will be evaluated on a case-by-case basis according to the specific manufacturer’s policies.
Please note that in order to meet our fast shipping guarantee, every order is processed within a very short window of time. Please contact our customer service department immediately at 800-608-5210 to make any changes to your order.
Once you register with our site, you will have a Username and password. Simply click and enter the site.Our sales tax collection policies are based on and continuously evolve based on decisions made by lawmakers. Purchases delivered inside of California will be charged 7.75% sales tax. At the time of print, out-of-state purchases are exempt from California sales tax.
We do! Please enter your UPS/FedEx account number in the shipping account number box, or as a note when placing your order.
Special part number requests can be e-mailed to firstname.lastname@example.org. You may also send a special item quote by filling out our Request a Quote form, or by calling our customer service department at 800-608-5210.
Our technical support team has decades of experience with industrial grade tools. Any technical questions you may have can be answered by our technical support team. They are available Monday through Friday 8:30am-3:30pm PST at 800-608-5210. Please note that the manufacturer’s technical support team is available during a larger time frame and will be able to answer more specifics about the technical details of the tool.
Please allow at least one business day for a reply to your e-mail.
To send an e-mail to our customer service team, please use the “Contact Us” link in the lower footer or open your new e-mail box and enter email@example.com.
Unfortunately, from time to time, packages still get lost, stolen, or damaged. Don’t worry – we will help make it right. If one of these unfortunate events happens to you, we suggest filing an immediate claim with UPS, FedEx, or the United States Postal Service by using the links below:
- UPS - Report a lost package
- Fedex - Submit a claim
- USPS - Filing indemnity claims for loss or damage
Please let us know if your package does not arrive on the tracking number’s estimated date within 24 to 48 so that all parties involved are in communication.
If your package arrives with visible signs of external damage, please refuse the package and contact the appropriate carrier right away. If you open the package and find the inside merchandise appears to have damage, call us and we will exchange the merchandise.
You may return new, unused merchandise* within 30 days of delivery for a full refund. Please visit our return policy page for our return process and more specifics.
Absolutely! If you need to make your bill-to or ship-to tax exempt, please fax or e-mail your tax-exempt certificate to our Customer Service Team at 619-599-8880 or firstname.lastname@example.org. Be sure to include your account number if available.
Our Customer Service Team is available to assist you with any issues you are having with our site. They can be reached at 800-608-5210, or at email@example.com.
Please note that we are an internet distributor of industrial grade tools. We currently do not carry any in-person stock except for dedicated customer inventory. We do offer the option of in-person pick-up but do not cover the shipping cost from the manufacturer to our office.
Most of our products carry a one (1) year warranty against manufacturer’s defects. This warranty covers you in case the product you purchased turns out to have faulty parts or workmanship. In this case, simply mail the defective products with a copy of your original sales invoice to:
International Air Tool & Industrial Supply Co.
3574 Hancock Street
San Diego, CA 92110
Attention: Warranty Claims
We will then promptly coordinate the repair or replacement of your item and send you an estimated return date for your product. If you have questions regarding the warranty process, please feel free to contact our Customer Service Team or call us at 800-608-5210.
You may use any of the following methods:
Call us toll-free: 800-608-5210
Send us a toll-free fax: 619-599-8880
Send us an e-mail: firstname.lastname@example.org
Please allow at least one business day turnaround for e-mailed quotes.